Refund policy

Fuzaro Luxe – Return & Refund Policy

If you are not completely satisfied with your purchase, please contact our customer support team:

WhatsApp / Call: +92 336 2885295
Email: contact@fuzaroluxe.com

Return & Exchange Eligibility

watches are eligible for one exchange only. Exchange requests must be made within 30 days of delivery.

To be eligible for a return or exchange, the watch must be returned in the same condition in which it was received. The watch must be unused, unworn, unwrapped, and free from scratches or any signs of damage.

All original packaging, tags, manuals, accessories, and other materials provided with the product must be included.

If a returned watch does not pass our quality inspection due to scratches, wear, damage, unwrapping, missing parts, or any other condition caused after delivery, the return or exchange may be rejected and the product will be sent back to the customer.

Return shipping charges are the responsibility of the customer. Fuzaro Luxe is not responsible for packages that are lost or damaged during return shipping.

Proof of Purchase

A valid proof of purchase, such as the original order confirmation, invoice, receipt, or packing slip, may be required to process a return, exchange, or refund.

Approved refunds will be issued through the original payment method where applicable.

Wrist Watches Return & Warranty Policy

Change of Mind

Returns or exchanges due to change of mind, personal preference, or simply not liking the product are not accepted.

Smartwatch warranty coverage applies only to eligible manufacturing defects or products that arrive faulty or damaged, subject to inspection.

Product Usage & Warranty Conditions

To maintain proper functionality and warranty eligibility:

  • Bluetooth connectivity may vary depending on surroundings and device compatibility and generally operates within an approximate 10-meter range.
  • Avoid using unsuitable or fast chargers unless specifically supported by the product.
  • Do not overcharge the smartwatch.
  • The required mobile application may need to remain active or run in the background for certain connectivity features.
  • Follow the product's water-resistance guidelines carefully.
  • Battery performance depends on usage, settings, connectivity, and other operating conditions.
  • Smartwatches are not a replacement for professional medical equipment or professional fitness services.
  • Product appearance may vary slightly due to lighting, photography, display settings, or screen differences.
  • Handle the smartwatch carefully and protect it from drops, impact, and rough use.

Warranty Exclusions

Warranty and return coverage does not apply to problems caused by:

  • Dust, dirt, or particulate matter
  • Accidental damage
  • Drops, impacts, or rough handling
  • Customer misuse or improper use
  • Unauthorized repairs or modifications
  • Water damage caused by failure to follow water-resistance guidelines
  • Normal wear and tear
  • Missing accessories, packaging, tags, or manuals
  • Circumstances beyond reasonable human control
Return Validity

Our return policy is valid for 30 days from the date of delivery.

If more than 30 days have passed since delivery, we may not be able to offer a return, exchange, or refund.

To qualify for a return, the product must be:

  • Unused and unworn
  • In its original condition
  • In the original packaging
  • Complete with all accessories, tags, manuals, and included materials
Return Process

To request a return or exchange, please contact us at:

WhatsApp / Call: +92 336 2885295
Email: contact@fuzaroluxe.com

Please provide your order details and proof of purchase when contacting our support team.

Do not send your product back without first contacting Fuzaro Luxe and receiving return instructions.

Once your request is approved, you will be provided with the necessary return instructions.

Partial Refunds

In certain circumstances, a partial refund may be considered, including:

  • Products returned in a condition different from how they were delivered
  • Products with missing parts or accessories for reasons not caused by Fuzaro Luxe
  • Products returned after the applicable return period

Any partial refund will be determined after inspection of the returned product.

Refunds

Once we receive and inspect your returned product, we will notify you regarding the status of your return.

If the return is approved, the applicable refund will be processed through the original payment method, where available.

Refund amounts may exclude applicable shipping or handling charges where stated.

Late or Missing Refunds

If your approved refund has not been received:

  1. Check your bank account or payment account.
  2. Review your card or payment provider statement.
  3. Contact your bank or payment provider, as refunds may take additional time to appear.
  4. If you still have not received your refund, contact us at contact@fuzaroluxe.com.
Sale Items

Unless specifically stated otherwise, sale, discounted, promotional, or clearance items may not be eligible for a refund.

Any applicable exchange or warranty coverage will be subject to the terms stated at the time of purchase.

Exchanges

We may offer an exchange for products that are confirmed to be defective or damaged, subject to inspection and availability.

watches are eligible for one exchange only.

For exchange requests, contact:

WhatsApp / Call: +92 336 2885295
Email: contact@fuzaroluxe.com

An exchange will not be accepted if the customer has already received an exchange for the same product.

Gifts

If an order was purchased as a gift and shipped directly to the recipient, any approved refund or store credit may be issued according to the payment and order details.

If the product was not marked as a gift, any approved refund will generally be issued to the original purchaser through the original payment method.

Return Shipping

Customers are responsible for the shipping costs associated with returning a product unless the return is confirmed to be due to an error or issue caused by Fuzaro Luxe.

Return shipping charges are generally non-refundable.

We recommend using a trackable shipping service when returning a product. Fuzaro Luxe cannot guarantee the receipt of products that are lost or damaged during return shipping.

Right to Refuse a Return or Exchange

Fuzaro Luxe reserves the right to refuse a return, exchange, or refund if:

  • The product shows signs of use or wear
  • The product has been unwrapped or altered
  • The product is scratched, damaged, or broken
  • Original packaging is missing or damaged
  • Tags, manuals, accessories, or other included items are missing
  • The product has been repaired or modified without authorization
  • The customer has already received an exchange for the same product
  • The return does not meet the applicable eligibility requirements

All returns and exchanges are subject to product inspection and approval.

Contact Fuzaro Luxe

For return, exchange, warranty, or refund inquiries:

WhatsApp / Call: +92 336 2885295
Email: contact@fuzaroluxe.com